(WSQ) Conducting Performance Discussions Successfully

Description

Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle.

Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the appraiser give feedback based on well documented facts? What are the characteristics of a good interview that appraisers can emulate?

This course is designed to equip leaders and managers with a holistic perspective to managing staff performance, practical insights to manage staff performance confidently, as well as useful tools to help determine performance expectations and work targets, monitor staff progress in performance, provide conducive timely feedback, assess performance objectively and consistently, as well as facilitate effective coaching, check-in conversations, and appraisal discussions.

* This course is one of the modules for EON Leadership 4.0 Series.  It is also aligned to the competency modules requirement leading to a full Leadership & People Management (LPM) WSQ qualification. Please click here for more information.

At the end of the programme, participants will be able to:

• – Adopt a regular and continuous approach to manage staff performance successfully
• – Set performance and behavioural expectations for staff based on their job duties and organisational requirement
• – Monitor staff performance accurately in order to provide conducive and timely feedback
• – Assess staff performance in a consistent manner so as to maintain their credibility as an objective and fair leader
• – Engage different employee types in appraisal discussion and discuss performance issues with the correct focus
• – Improve on the effectiveness of how learning & development plans has been carried out within their teams

OUTLINE

1. Key to Successful Performance Management

• – How to manage staff performance successfully
• – What are the key activities in performance management
• – What roles do appraisers and staff play in performance management
  

2. Understanding KPIs & Goal Setting

• – What types of goals to set for staff
• – How to determine work targets based on job duties
• – How to write SMART goals
• – How to guide your staff to achieve complex goals
• – How to interpret behavioural requirements consistently
  

3. Coaching & Timely Intervention

• – How to keep track of employee performance and progress effectively and accurately
• – How to provide feedback in a timely and conducive manner
• – How to deploy coaching effectively to guide staff in their performance
  

4. Reviewing Assessment Criteria

• – How to rate staff performance as objectively and consistently as possible
  

5. Preparing for Appraisal Interview

• – What is the objective and scope of discussion for appraisal interview
• – How to better structure the discussion agenda to get better receptivity from the staff
• – What are the common pitfalls to avoid in an appraisal interview

6. Process & Techniques to Manage Different Employees

• – What are the different employee types in appraisal discussion
• – How to manage the different employee types for a successful appraisal discussion

7. Establishing and Reviewing Learning & Development Plans

• – How to diagnose the underlying causes in performance gaps of my staff
• – How to establish an individual development plan for my staff

 

Duration

9.00am to 6.00pm
2 days (18 hours)
– 14 hours facilitated workshop
– 2 hours e-learning
– 2 hours assessment