The Customer-Focused Contact Centres Conference – Effortless Experiences

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Start Date: 2021-06-23
End Date: 2021-06-23
Time: 9:00 am to 6:00 pm

Phone: 02034792299

Location: London


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Next-Level, Customer-Centric Contact Centres: Harness Tech & Empower Agents To Deliver Seamless, Multi-Channel Customer Journeys & Experiences. Deliver Outstanding Customer Experiences & Customer Journeys Through Savvy Tech Implementation Whilst Retaining The Human Touch & Empowering Resilient, Engaged Agents Who Represent The Customer, Add Value & Drive Continuous Improvement In The Organisation


23 Customer Directors Speaking From Cross-Sector, Industry Leading Organisations:

  1. John Lewis and Partners, Jo Garland, Senior Manager Operational Support, Contact Centres.
    2.    LV=, Stefan Elks, Head of Customer Operations (Legal & General).
    3.    The Co-op, Jane Bates, Co-op Business Services Director.
    4.    first direct, Alison Jaap, Customer Director.
    5.    Sky, Julia Murphy, Head of Customer Experience Strategy.
    6.    Marks and Spencer, Bogdan Grigorescu, AI Platform Manager.
    7.    Bupa, Mark Davies, Customer Contact Director.
    8.    Dyson, Caroline Winwood, Customer Service & Direct Experience Director – Europe.
    9.    AA Ireland, Nicole Feighery, Director of Contact Centre Operations.
    10.    HSBC Commercial Banking, Laura Heggarty, Global Design Studio Director.

Your Toughest Contact Centre Challenges Tackled In 1 Day: New Tech, AI & Human Touch ✓ Channel Mix ✓ End-To-End Customer Journeys ✓ Customer Demands & VOC ✓ Train, Motivate & Retain ✓ Colleague & Customer Experience ✓ Change & Transformation ✓ Winning Workforce Cultures ✓ Operational Excellence ✓ Forecasting & Measurement ✓ The Future Of The Contact Centre.

Registration Information

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Organized by :  Global Insight Conferences Organizer's Address : 5-11 Lavington Street Mobile : 02034792299 Website :

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