ITIL Foundation Certification Training Course in Dubai, UAE.

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Start Date: 2019-02-16
End Date: 2019-02-17
Time: 9:30 am to 6:00 pm

Phone: 9032100075

Location: Dubai, UAE


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UlearnSystem’s Offer ITIL Foundation Certification Training Course in Dubai, UAE

ITIL Certification Training Course Description:   

ULEARN SYSTEM’S ITIL Certification Training program is well designed to serve you all the necessary skills and knowledge you’ll need to become an IT services expert.

ITIL is a framework of efficient practices for delivering IT services.

The ITIL currently comprises five books, each covering various processes and
stages of the IT service lifecycle:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Information Technlogy Infrastructure Library (ITIL) is at the top of almost every list of must-have IT certifications. ITIL practices are designed to help companies identify the areas which need improvement, increase effectiveness and where to make specific changes to reduce costs and increase productivity. 

Who should take up this course? 

  • IT Managers / Support teams
  • System Administrators / Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management team / Development team
  • Process Owners / Practitioners

Key Features: 

  • 2 – Day interactive instructor-led ITIL Foundation trainingin Dubai, UAE 
  • Highly qualified, certified, and accredited trainers
  • Get ITIL Foundation Study Guide created by subject matter experts
  • Achieve 24 PDUs ITIL Certificate
  • Prepare better with sample mock tests
  • 24/7 End-to-end support via phone, mail, and chat
  • Convenient Weekday/Weekend DevOps Certification Training schedules in Dubai, UAE

Course Syllabus: 

  • Principles of Service Management
  • The Processes
  • The ITIL Service Lifecycle
  • Introduction to Service Strategy
  • Key Concepts of Service Strategy

Service Strategy Processes: 

  • Demand Management
  • Service Portfolio Management
  • Financial Management
  • Business Relationship Management

Service Design Processes: 

  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Design Co-ordination
  • Introduction to Service Transition
  • Key Principles & Models of Service Transition

Service Transition Processes: 

  • Transition, Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management
  • Event Management
  • Problem Management
  • Request Fulfillment
  • Access Management
  • Service Operations Functions

Who should take this ITIL Foundation training course?  

The ITIL Capability Expert Program is best suitable for:  

  • Business Process Owners
  • Business Managers
  • Operational Staff in Service Portfolio Management
  • Professionals in Service Catalogue Management,
  • Service Level Management,
  • Demand Management,
  • Supplier Management
  • Financial Management
  • Business Relationship Management teams 

For More Details: 

Mail Id: [email protected] 

Ph No: 9032100075  



Organized by :  ULearnSystems Organizer's Address : Dubai, UAE Tel : 9032100075 Mobile : 9032100075 Website :

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