Insight-Led Customer Experiences Which Reconnect & Resonate With Consumers For Winning Results

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Start Date: 2022-02-23
End Date: 2022-02-23
Time: 9:00 am to 5:30 pm

Phone: +44 (0) 20 3479 2299

Location: Central London


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Insight-Led Customer Experiences Which Reconnect & Resonate With Consumers For Winning Results: Craft Outstanding Customer-Focused Strategies Which Evolve With Changing Customer Expectations & Insights, Optimise Digital Tools & Technology, Re-Engineer Automated Processes, Engage Internal Teams, Power Omnichannel Journeys In A Hybrid World & Improve Loyalty & ROI For Cutting-Edge Customer Experiences Distinctive To Your Brand.
A One-Day, Brand-Led Conference & Networking Event, 23rd February 2022, Central London.

25 Cross-Sector Customer Professionals Share Fresh Insights For Customer Strategies Which Reflect Customer Expectations, Innovate Digital & Tech, Drive Customer-Centric Cultures, Develop Multi-Channel Journeys, Leverage Metrics & Analytics For Meaningful Customer Experiences That Drive Commercial Success

  1. New Customer Expectations & Behaviours: Deliver extraordinary experiences which reflect today’s customers post-pandemic
  2. Reimagined Digital Experiences: Power AI, tools and technology for personalised online experiences which compliment your brand
  3. Inspire Collaborative Customer-Centric Cultures Internally: Power the employee experience for improved mindsets which position CX at the centre of strategy
  4. Re-Engineer Automation & Technology: Embrace new opportunities through tech tools and apps without losing the human touch
  5. Blended Customer Journeys & Working In A Hybrid World: Effective methods for seamless transitions across online and offline contact channels and hybrid working
  6. Integrate Journeys Across Multiple Channels: Craft a smooth blend of multiple channels to use across every consumer touchpoint for perfect omnichannel journeys
  7. Actionable Customer Insights: Harness customer research analytics and data to design outstanding customer programmes which reflect the voice of the customer
  8. Demonstrate Commercial Value & ROI: Monitor and monetise the strategic value of CX through savvy measurement for long-term buy-in into your customer strategies
  9. Thrive In Adversity With Flexible CX Strategies: Practical advice to mitigate risk and future-proof CX strategies which can adapt in uncertain times
  10. Retain & Build Your Customer Base: Bring consumer confidence back with innovative customer journeys for high retention rates and repeat business

Registration Information

Book Online:

Email: [email protected]

Inhouse/Brand: £599+VAT
Agency/Supplier/All Other Companies: £899+VAT
Exhibition Stand & 2 Delegate Places: £2,999+VAT

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Organized by :  Global Insight Conferences Organizer's Address : Global Insight Conferences, 5-11 Lavington Street, London, SE1 0NZ Tel : @ Mobile : +44 (0) 20 3479 2299 Website :

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