(WSQ) Competency-Based Interview & Selection

Description

For an organisation to remain successful, build the right culture and reduce excessive people issues, it is critical to have an effective hiring process. To do so, interviewers need to be trained to ensure careful selection of the right candidate for the jobs. In addition, with the impending move by the government to enshrine fair employment guidelines into workplace anti-discriminatory laws, it becomes necessary that the interviewers carry out their hiring roles in accordance to fair employment practices.

This workshop aims to equip HR practitioners and hiring managers with skills on how to identify relevant selection criteria, carry out competency-based interviews and selection, and document hiring decisions properly.

At the end of the programme, participants will be able to:

• – identify selection criteria for hiring the right candidate based on organisational and job requirement
• – review curriculum vitae (CVs) to shortlist appropriate candidates for interviewing
• – apply competency-based interview techniques to gather information for making hiring decision
• – manage the interview process with confidence and engage the candidates appropriately
• – record their hiring decision clearly and appropriately in compliance to fair employment practices

 

OUTLINE

1. Importance of Quality Recruitment

• – How is recruitment linked to effective organisational development, culture building and performance
• – What are the top hiring mistakes
• – What are the costs for wrong hire

2. Overview of the Recruitment Process

• – What are the strategies for effective recruitment
• – What is a typical recruitment & selection procedure
• – What to include in an interview plan
• – What is the role of the interviewer

3. Identification of Selection Criteria

• – How to determine appropriate selection criteria based on organisational and job requirement

4. Competency-Based Interview Approach

• – What are the benefit of such an approach over traditional interview
• – What are the characteristics of such an approach

5. Screening & Preparing

• – How to review through Curriculum Vitaes (CVs) to shortlist suitable candidates for interview
• – What to prepare for the interview and to answer candidates’ questions

6. The Art of Interviewing

• – What are the interview questions to ask for gathering relevant information for making hiring decision
• – How to probe candidates to establish better clarity of their past work experience
• – What to observe and listen for during the interview for effective assessment of the candidate’s suitability

7. Making Selection Decision

• – How to evaluate and compare the candidates objectively based on the information gathered

8. Other Important Considerations During Recruitment & Selection

• – What is the Fair & Progressive Employment Practices
• – How does the Fair & Progressive Employment Practices impact the interview and selection process
• – How are the important “do’s” and “don’ts” to comply with the Fair & Progressive Employment Practices
• – Why is documentation of the interview and selection process so important

 

Duration

Day 1: 9.00am to 6.00pm
Day 2: 9.00am to 1.00pm

Total duration: 16 hours
– 10 hrs facilitated workshop (1.5 days)
– 4 hrs e-learning
– 2 hrs assessment