Are you able to capture, analyse and leverage your customer data across your organisation?
If your organisation is not successfully leveraging their customer data to drive profit and improve the bottom line then join us at the 3rd Annual Customer Insight and Analytics in Telecoms Summit from the 1st – 3rd December 2015 in London.
Telecoms operators from across the globe will come together to learn how to leverage their customer data to reduce churn, improve segmentation analysis and radically improve the customer experience across all touch points.
Benefit from over 16 cutting-edge operator case studies and innovative new projects that leverage customer data and insight to unlock new revenue streams
Determine what your customers really want using intelligent behavioural analytics with the Director of Business Insights from SKYPE
Proactively respond to changing customer behaviour by understanding how your customers communicate and make purchasing decisions
Develop individual, niche loyalty schemes to engage your customer base and reduce churn with the Head of Loyalty from Orange
Monetise your customer data through enhanced location based marketing strategies with Telefonica Insight
ENGAGE WITH YOUR COLLEAGUES IN THE OPERATOR COMMUNITY AND FIND OUT HOW TO:
Capture and action market-focused customer insight in real-time
Examine new financial opportunities to grow the bottom line through Big Data
Create highly focused, niche customer communication channels that align to user preferences and behavioural analytics
Segment your best, and most profitable, customers and create niche products to suit their needs
Leverage analytics to drive location based marketing strategies and optimise ROI through the most effective channels
Reduce churn risks, predict future customer value and minimise retention spend through accurate and robust analytics models
Speakers: Ellie Kirk, Director of Loyalty and Retention, Orange Telecom Italia, Carlotta Ventura, Group Senior Vice President Brand Strategy and Media GiffGaff, Tom Rainsford, Brand Director Telefonica, Dynamic Insights, Lorraine Stone, UK Country Director Telia Sonera, Tuula Uitto, Head of Customer Insight Vodafone Egypt, Nedaa Agami, Customer Intelligence and Data Mining Consultant Telefonica Digital, John Belchamber, Global Head of Business Intelligence BT, Stuart Jones, Director – Group Customer Experience Programme Digiturk, Sarper Karaaslan, Churn and Loyalty Senior Manager Telefonica Germany, Jonathan Ukena, Product Manager Big Data and Datability Bakcell, Hasan Agalarov, Head of Product Marketing Telecom Italia, Mariano Tredicini, Head of Social Communication and Web Analysis Orange Business Services, Ismail Rebai, Analytical and BI Director