Working with Different Personalities
Location
:
Singapore
Stamford Road, near Dhoby Ghaut MRT
Industry : Business,Finance; HR,Careers; Personal Development;
No maps provided.
Description
Introduction
An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits that are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment.
Therefore, if we were able to develop skills and techniques to handle and manage them, it would make the workplace a happier place to work in. This one-day workshop will provide techniques and ideas on how to manage your team dynamics.
"The knowledge of 8 types of personalities/people and how to respond to
each will help me and my staff to deal with difficult customers. The trainer is
very knowledgeable, amiable and is able to answer to all queries."
- Ms Windersalam Shyamala Devi, Principal,
Bedok West Primary School
each will help me and my staff to deal with difficult customers. The trainer is
very knowledgeable, amiable and is able to answer to all queries."
- Ms Windersalam Shyamala Devi, Principal,
Bedok West Primary School
Therefore, if we were able to develop skills and techniques to handle and manage them, it would make the workplace a happier place to work in. This one-day workshop will provide techniques and ideas on how to manage your team dynamics.
- understand what is a "difficult" person and why the need to address these difficult people
- understand the 4 basic behavioural styles of people
- understand the different classification of difficult people and how to work with them
- strategies to help coping with different personalities
- know what we can do to prevent ourselves from being a difficult person to others
- Introduction
- what is a "difficult" person?
- what are the causes
- some thoughts about difficult people
- Styles and Understanding Behaviour
- what is behaviour
- understanding the 4 styles of behaviour
- understanding the intent under each style of behaviour
- the different approaches to dealing with difficult people
- Working with the Different Types of Difficult Personalities
- the Tank
- the Know-It-All
- the Whiner
- the Negativist
- the Grenade
- the Think-They-Know-It-All
- the Super Agreeable Person
- the Indecisive Person
- Strategies to Cope with Different Personalities
- Ways to Ensure We Are Not the Difficult Person Ourselves
Organized by
| Methodology |
| Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. |
| For Whom |
| Executives and administrators who need to work with different types of people. |
| Workshop Schedule and Fee |
| Course Date | 28 Feb 2012 |
| Time | 9am to 5pm |
| Venue | Stamford Road, near Dhoby Ghaut MRT |
| Early Bird Closing | 7/2/2012 |
| Fee Per Participant | S$288.90 (Early Bird) S$331.70 (Normal) S$256.80 (Member) |
| Fee is inclusive of 7% GST, training materials and tea breaks. | |
Country: Singapore.Event Categories: Seminar,Training.Industry: Business,Finance, HR,Careers, and Personal Development.