Transforming Public Sector Customer Service

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Start Date: 2018-02-13
End Date: 2018-02-14
Time: 8:30 am to 4:30 pm

Phone: 0292395701

Location: Radisson Blu Plaza Hotel Sydney, 27 O’Connell Street, Sydney, 2000, Australia


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Customers expect the same level of service and convenience as private sector services. How can the public sector keep up? 


The public sector in Australia is under increasing pressure to deliver more effective, efficient and responsive public services. Government organisations at all levels are prioritising the customer experience. Digital technologies play a key role in the process, as they have the ability to transform the way the public sector operates and delivers customer services. 


Attend the Transforming Public Sector Customer Service conference & learn practical strategies to:

– Leverage technologies to attain omni-channel success

– Improve your workplace culture for service delivery excellence

– Lead a smooth change management process

– Transition from customer service to customer experience


Who will attend? 

Senior Executives & Directors from Federal, State & Local Government with responsibilities for:

– Customer Service

– Customer Experience

– Client Services

– Service Delivery

– Customer Relations

– Contact Centres



Standard Delegate Rates: AUD 2899

Discounted Rate for Government: AUD 2199

Commercial Solutions Provider: AUD 4099

Speakers: Tim Powell, Claire O’Neill, Susannah Le Bron, Chris O’Connor


Organized by :  Criterion Conferences Email : [email protected]

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How to Register

Click on the below link to register by going to our website.

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