Social CRM Workshop

Pacific Conferences Pte Ltd ,
111 North Bridge Road, #15-04, Peninsula Plaza, Singapore 179 098

·         Are you extracting social customer data and insights to deliver improved service and experience? 

·         Do you know how to create loyalty programmes through Social CRM?

·         How do you get maximum ROI from Social CRM implementation? 

This practical 2-day workshop aims to equip you with the knowledge, skills and tools to understanding the evolution of the social customer, refining company processes and embracing Social CRM for a revitalised customer experience. Through hands-on sessions and in-depth case studies, find out how you can create online content with customer intelligence, build customer loyalty and acquire effective sales leads through streamlined processes, measure the ROI of social as well as achieve customer management excellence with PR and social media teams. At the end of the workshop, you will be able to effectively capitalise on Social CRM to generate revenue and transform the total customer experience

For more details, please visithttp://www.conferences.com.sg/ws-crm10.htm

For more information, please email Ms Ooi Fang Yu at fangyu@conferences.com.sg  or call us at +65 6592 7367

Published by Pacific Conferences