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| Date: |
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2008-10-13 -
2008-10-14 |
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| Time: |
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-NA- |
| Event Type: |
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Seminar |
| Event Organizer: |
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UNI Strategic Pte Ltd |
| Contact
Person: |
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Saint Panputra 
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| Country: |
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Malaysia |
| Region/Province/State: |
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-NA- |
| Venue: |
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Hotel Istana, Kuala Lumpur |
| URL: |
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http://www.unistrategic.com/index.php/component/option,com_eventlist/Itemid,4/did,110/func,details/
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| Language: |
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English |
| Target
Participant: |
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Directors, VPs, Heads, Senior Managers, Managers and Executives of : Customer Service | Call Centre | Service Quality | Customer Relations | Sales | Marketing | Customer Relationship Management | |
| Industry
Sector: |
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Advertising/Marketing/PR
Banking, Finance, Insurance & Investment
Education, Training & Employment
Telecommunications/Networking
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| Product
Category: |
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-NA- |
| Descriptions: |
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Today’s competitive environment demands excellence in service quality. Over the past decades, companies have contributed largely to improvement of quality of goods. Ironically, though, this has led to the leveling off in product quality standards, i.e. it is more difficult to acquire and sustain competitive advantage based solely on quality of products. This has led to the emphasis on Service Quality.
Organizations inevitably compete on the basis of their service levels. Despite the business nature of every organization, high quality service providence is taken as of paramount importance. This course will equip organizations with essential tools and will enable them to grasp the key aspects of satisfaction that provide differential value for their attractive customers.
The training course will equip organizations with essential tools and will enable them to grasp the key aspects of satisfaction that provide differential value for their attractive customers.
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| No. of visits: |
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155 |
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